Posts Tagged ‘acorns’

The media often reports that ATMs often dispense the wrong amount of cash. It’s expensive, inconvenient, and bad publicity can damage your company’s brand image.

Cassettes are a fundamentally important part of ATMs. However, these modules can be very problematic if not configured correctly.

There are many problems that can result from misconfigured ATM cassettes, such as incorrect cash withdrawals and jams.

  1. Correct denomination

Without placing the cassette inside the ATM itself and performing a manual check, it can be difficult to determine exactly what denomination the cassette is set to. This is a time consuming process.

  • cassette tester
  • Check the cache function
  • Check cassette configuration
  • Use a simple LED indicator to identify the correct denomination.
  • Problem with the shutter

A common problem is that the shutter does not open properly. This may cause the cassette not to dispense. In more extreme cases, this can damage the ATM and even a replacement cassette will not be dispensed.

Under normal circumstances, it can be difficult to detect this problem outside of the ATM. However, the NCR Cassette Tester makes it possible.

Insert the cassette into the tester and check that the rear view mirror is not damaged and works properly with the shutter.

In addition, this test also confirms that the cassette mechanism is not clogged. Also, make sure that the cassette itself is optimally positioned for smooth insertion into the ATM. This prevents mechanical problems such as paper jams.

  • Low cash detection

Some ATM owners use predictive software to set a certain time for cash replenishment, but not all banks use this method.

On some networks, the cassette triggers the cash sensor installed in the ATM to notify the network that cash is low. When a cassette runs out of cash, its status will be reported through the ATM’s timely replenishment arrangement network.

If this feature does not work, the ATM will not report low cash.

Testers not only improve performance, but also improve the overall uptime of ATMs by reducing their sensitivity to common problems that can negatively affect performance and reliability.